Visitation
Notice
Detainee visitation is a privilege not a right. Therefore the Valencia County Detention Center has the right to deny visitors for what ever reason deemed necessary and or appropriate. In facility visits are suspended until further notice. Family and friends may schedule a video visit online at www.jailatm.com.
Video Visit Tips
- Before logging in to visit, check your webcam for good picture quality and make sure you are located in well-lit area, but not where your camera is in direct sunlight.
- Check your sound quality/ audio level. Most webcams and operating systems allow for testing of your microphone on your system. Try to pick an area without a lot of background noise so your computer will not pickup and transmit the noise over your voice.
- Speak normally. Some have a tendency to speak loudly or directly into the microphone and this causes distortion for the inmate. Avoid allowing persons sitting or standing behind to talk, as they often speak louder than necessary.
- Avoid large movements during the call. Webcams are often sensitive to movement and do not offer a good picture during movement. You will be required to maintain ONLY YOUR FACE in the view during the visit. The visit will pause if the system detects anything other than a face.
- Check your internet speed. Low bandwidths may cause lag time in transmission of your video feed. If unsure of your internet speed, contact your internet service provider to ensure your internet speeds are capable of handling video conferencing.
- Be logged into your account on time and ready to visit. If you are late for the visit, you will only be allowed the remainder of your scheduled time.
Frequently Asked Questions about Video Visitation and Video Calls
When I sign on to JAILATM.COM, it sometimes will not advance to the scheduling screen?
When choosing a web browser for this service consider using Microsoft Explorer or Google Chrome, some other browsers will not work with the website.
How long are the remote video visits and how much do they cost?
Each remote video visitation is 15 minutes.
I lost my password, I had connection problems, transaction issues, or I am having problems using the system?
Email support@jail.atm.com Monday through Friday, 8-4 Central time and include the name of the facility, transaction date, your name, recipient’s name and your contact information.
Can I still visit in person at the jail?
No, video visitation has been adopted for Valencia County Detention Center.
What happens if I miss my video visitation or forget to log on?
Visits that are scheduled will not be refunded, however if you use video calling you are only charged per minute.
What are video calls, and how do they work?
Video Calls are available on www.jailatm.com. In addition to two scheduled 15 minute visits per week, family and friends utilizing a home computer, tablet or other internet device may contact an inmate during anytime. Inmate may receive these additional visits unlimited on supplied tablets or kiosks not being used for scheduled visitors. Please visit www.jailatm.com, set up an account and follow menu for “Call Now” button.
Are there any rules while my video visit is taking place?
Yes. All visits are subject to monitoring at any time, so any signs of indecency, including nudity or pornographic activities will result in termination of the visit and ban the visitor from future visits.
Is there anyone who is not allowed to video visit?
Yes. Anyone who is party to an active order of protection with an inmate, or in any other way court directed not to have contact with is not will not be permitted to visit.
Messaging
Messaging is now available through www.jailatm.com. After establishing an account with JAILATM, you may send messages and photos to inmates incarcerated at Valencia County Detention Center. Inmates may also send messages to email addresses as well. The cost of this service is $.50/message. Messages and Photos are subject to approval and no sexually explicit or pornographic matter will be accepted.
**VISITS SUBJECT TO CHANGE**
Contraband
According to NM State Statute 30-22-14 “Bringing contraband into a jail consists of carrying contraband into the confines of a County or Municipal Jail. Whoever commits bringing contraband into a Jail is guilty of a forth degree felony.
Definition of Contraband
Any deadly weapon, or an essential component part thereof, including ammunition, explosive devices and explosive materials, but does not include a weapon carried by a peace Officer in lawful discharge of his or her duties. Currency brought onto the grounds of the institution for the purpose of transfer to a prisoner, but does not include carried into areas designated by the Warden as areas for the deposit and receipt or currency for credit to a prisoner’s account before contact is made with any prisoner.
Any alcohol beverage [or] any controlled substance, as defined in the Controlled Substance Act but does not include a controlled substance carried into a prison/jail through regular prison/jail channels and pursuant to the direction or prescription of a regularly licensed physicians. Furthermore, no cameras, tape recorders or cell phones will be allowed to be carried by any persons entering the facility.
Detainee Property
Property Release
Detainee is required to fill out a property release form with a list of items, who they would like to retrieve the property and a reason why they would like to release the property. Property may not be released without a property release form. The Warden or Deputy Warden will then determine whether or not the reason is valid. Requests for the release of property will not be accepted by Friends or family members. All requests for the release of their property must be made by the detainee personally.
Accepting Property
The Detention Center will not accept property for detainee from the public, friends, or family.